We understand it can be hard to know how a garment might fit, so rest assured we're here to help! If you're not sure about the fit or sizing we would love to offer support and advice. Reach out through the contact form and we'll be happy to help! Alternatively, we also have a size guide available here.

We understand it can be hard to know how a garment might fit, so rest assured we're here to help. If you aren't sure about the fit or sizing, we are happy to offer size exchanges for full priced items. Just reach out through the contact page.

You can also return your order if it meets our returns policy.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We ship worldwide, via DHL Express, and Fedex. Check your countries requirements at Fedex or DHL.

We are always happy to help you find what you're searching for! Reach out via the contact page and we may be able to find one or point you in the right direction.

Sorry we are not open to the public, so we aren't able to do click and collect.

We offer a range of delivery services from 3-hour service within Auckland, to 3-10 days internationally. Please check our shipping and returns page for more information.

Lead times vary between products. Please check the product page for specific lead times associated with your purchase. We will notify you if there are delays.

If an item has been shipped, please check your tracking information for transit updates, otherwise please reach out to us on the contact page.

If your item is a pre-order, please note lead times vary between products. Please check the product page for specific lead times associated with your purchase. We will notify you if there are delays.

When your order is shipped, you will receive an email containing a tracking number to your nominated email address.

Please contact us here with your order number and we will get back to you as soon as we can.

Please request your return by reaching out from the contact page here. Please re-package the item as it was received with all original packaging and return by track and trace courier. Please note, we do not accept returns or exchanges for sale items.

All Penney + Bennett pieces come with appropriate care instructions, please strictly adhere to these in order to keep your piece in premium condition.

We would love to hear it! Reach out to us on the contact page and we'll get back to you as soon as we can.